ECP Launches WhatsApp Helpline to Address Election-Related Complaints

With the general elections looming less than two weeks away, the Election Commission of Pakistan (ECP) has taken a significant step to ensure a smooth and fair electoral process. The ECP has launched a WhatsApp helpline, providing a platform for over 128 million voters to register their election-related complaints.

This initiative is part of the ECP’s efforts to enhance accessibility and responsiveness in addressing concerns leading up to the general elections scheduled for February 8. A record number of candidates have filed their nomination papers, reflecting the high stakes of these polls.

The WhatsApp helpline, reachable at 0327 5050610, is particularly beneficial for individuals who are speech and hearing impaired, as they can submit their complaints via video. This inclusive approach ensures that all citizens can voice their concerns and contribute to a fair and transparent election.

In addition to the WhatsApp helpline, the ECP has established the Election Monitoring and Complaint Centre (EMCC). The EMCC’s role is to facilitate and address voters’ grievances pertaining to the upcoming general elections. Complaints can also be submitted through email at, or via the dedicated helpline 111-327-000.

To handle the registration and resolution of complaints, the ECP has set up control rooms at its secretariat and at provincial, divisional, and district-level offices. Trained staff have been appointed at these centers to ensure prompt resolution of issues.

The ECP has urged citizens to promptly share footage of any code of conduct violations in their areas for swift response and resolution. The control center is also equipped with social media and electronic media monitoring facilities, further enhancing its ability to oversee the electoral process.

The ECP has launched a new initiative that provides a platform for all citizens to voice their election-related concerns and engage in the democratic process. This action is viewed as an effort to improve the democratic process by increasing its accessibility and responsiveness. Furthermore, it signifies an endeavor to ensure the inclusion of all citizens, including those with speech and hearing impairments, in the electoral conversation.

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